Q: An item in my order is damaged. What do I do?
A:We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to resolve your issue as quickly as possible. If you have received a damaged item, contact Customer Service. In order to assist you, we will need your name, order number and the item number of the product that was damaged.
Q: An item is missing from my order. What do I do?
A:If an item is missing from your order please check your invoice to ensure it is listed as shipped, and wasn’t cancelled due to being out of stock or discontinued. Otherwise, contact Customer Service. In order to assist you, we will need your name, order number and the item number of the product that is missing.
Q: Can I return an item purchased through another online distributor?
A:We do not accept items purchased through other distributors as returns. We recommend you contact them directly to return your items.
Q: How long does it take for me to get a refund?
A:Once a refund is processed, it usually takes 3-7 business days to appear on your account.
Q: What is your return policy?
A:If you are not 100% satisfied with your purchase, you can return an item within 30 days of purchase. All refunds are applied to the original method of payment.
To return an item, contact Customer Service. In order to assist you, we will need your name, order number and the item number of the product you’d like to return.
Please do not return items to our corporate address. Any items returned to our corporate office will not be refunded.
Q: I want to return a product where should I send them?
A:Please contact customer service to get an RMA number before sending back any products. Any products returned without an RMA number will not be refunded.
Q: What should I do if I received the wrong item?
A:If you received the wrong product, contact Customer Service for assistance. We will need your name, order number and the item that was not correct and what item you should have received. We will check into it immediately.
Q: Is there a charge for Shipping?
A: No!! :)
Q: Can I ship to a P.O Box?
A:We do not ship to P.O. Boxes, at this time.
Q: Can I ship to an APO or FPO address?
A: We do not ship to APO or FPO addresses, at this time.
Q: How do I track the delivery status of my order?
A: You can track the delivery progress of your order by using the tracking number provided in your order shipped confirmation email.
Q: When will my order ship?
Orders placed Monday – Friday by 3 p.m. (EST), will be packed and shipped the same day, pending verification of billing information
Q: What countries do you ship to?
A:We ship to the 50 US states only. We do not ship to US territories or internationally.
Q: What if I didn’t receive my order?
A:You can check the delivery progress of your order by using the tracking number provided in your order shipped confirmation email. If there is indeed an issue, contact Customer Service. In order to assist you, we will need your name and order number.
Q: What if an item in my order is not available?
A:We do not want anything to hold up your order, so any out of stock or discontinued item(s) in your purchase will be cancelled and the remainder of your order will be shipped. If an item is cancelled, we will notify you via email. You will not be charged for any items that are cancelled from your order.